HollyAudio

Might return the equipment based on the entirely poor functionality of the app. Haven’t been able to actually use the equipment yet as the software is glitchy, half connects, connects with no functionality - it’s literally like a slick sports car (the design of Lark II) but the engine (software) isn’t connected or won’t connect with no access to troubleshooting (customer service seems to be MIA with little interest to have an accessible 800# to have team members available to support customers). After hours I’m extremely frustrated, with no solutions in sight. And BTW, drop the advertisement to buy more equipment that is front and center in the utility app, your utility app is where your clients (customers who have already purchased your equipment!!) go to use the equipment, not get a flashing banner that continuously cycles trying to get you to buy more; literally feels like the banner is the only thing on that app that actually works consistently. Go figure.

Happy with the hardware, but this app is incredibly below what I would expect. It prioritizes promoting their other products, which are in your face even if your device is connected. Doesn’t offer any contextual guidance during first-time setup. Bluetooth connectivity either isn’t working, or the app isn’t helping me trouble-shoot. Lackluster interface. I’ve gotten it to “work” on one device, but beyond that I can’t say anything else positive with this current version. I very much hope they fix things.

If the developer’s are reading this….It would be extremely useful to keep the app on and available until the user wants to quit out of it. For example, I can change the settings (equalization, for example). I can then take video with the iPhone. But if I want to change the setting to “bright”, I need to completely reopen the app. It’s not seamless. I’d love to be able to switch back and forth from whichever video app I’m using and back to the Lark app without it having been turned off. Right now, if you leave the app, then comeback to it, it takes about 5 seconds for it to “reboot” and reconnect. When you’re changing settings, that’s just super inconvenient. I’d give this app a “5” if that would happen. Without that ability, it’s closer to a 3.5.