Zain Bahrain

The app is terrific & very intuitive. I think it’s the best telecom mobile app in the country. However, there is a small glitch that should be fixed. For those of us on a 4G LTE home broadband package, and have multiple Local Data Add-ons, the app can display incorrect usage values. Here is the specific situation. I have the following Local Data Add-ons that reoccur at the start of every billing cycle:100 GBs (free) local data 200 GBs (Double GBs Promo) local dataAt the start of my billing cycling, the 100 GBs gets used up first, followed by the 200 GBs after the 100 GBs is fully consumed, followed by my main package data. However, the app incorrectly shows that data is being consumed from both the aforementioned add-ons at the same time and with equal values, which is not actually the case. For example, if I have used 50 GBs so far, the app will show me that I have used 50 GBs from the 100 GB add-on, and also 50 GBs from the 200 GB add-on. 107 confirmed that this duplication is incorrect, and that a total of only 50 GBs has been used from the 100 GB add-on. Nothing is yet consumed from 200 GB add-on despite what the app says. Because of this error, once the 100 GBs is fully consumed, the app shows me that I have also consumed 100 GBs from the 200 GB add-on, and that I have only 100 GBs left. However, once the 200 GBs is fully consumed, and data consumption is now supposed to switch to the main package, that does not happen. The data counter seems to stop for a few days, but what’s actually happening is that I still have 100 GBs left from the 200 GB add-on , and it’s currently being used but the app is not showing me that. This lasts until the 100 remaining GBs are consumed, and then it switches to my main package, at which point the app starts to correctly reflect my usage again.I hope this glitch gets fixed in the next update. Thanks!

The app is efficient and very useful. It makes settling bills much easier and allows me to review my data usage as well as that it shows available products and add on services. It saves the hustle of driving to the zain store and is easy to use. The app overall is fantastic and I recommend this app to every zain customer.

I was about to subscribe as usual with Batelco for the international roaming service during my business travel in Tunisia for a week or so. However, I was alerted that Zain have introduced the same service and wanted to give you the benefits because Zain is my preferred telco provider. I dealt the number, chosen the options and waited consciously to receive the confirming message. Once I received the confirming message, I enabled the roaming service on my mobile. However, I received a call saying that I have used roaming and the bill approached to a high level that I would need to worry! Here, I went mad because I have gone through your process diligently. Their reasoning was worse than expected. The gentleman said that the system didn’t trigger the service and I used the roaming before its being started. Which is an appalling excuse. I then checked the mobile app and was astonished to see the bill is more than BD. 200. This’s not professional and eradicate our trust in Zain and its systems.