BenefitPay

I am currently using two different phones from two different countries but with the same number linked to my Benefit Pay account. When I attempted to log in on my second device, the app required me to go through the full registration process again, despite already having an active and verified account. During the process, I was able to scan the front of my ID without any issues. However, scanning the back of the ID became extremely problematic due to persistent background and lighting errors. I spent over 30 minutes attempting to scan it under various lighting conditions and backgrounds, but the app repeatedly failed to accept the image. Although the app offers an option to upload an image of the ID and describe the issue, it still did not proceed with the registration. This was frustrating and unnecessarily time-consuming. I strongly recommend that the app allow users to directly upload clear photos of their IDs as an alternative to scanning. This would significantly streamline the registration process and improve user experience, particularly for those facing technical issues with the scanning feature.

I don’t like the new update, it’s not user friendly and whoever thought using a light grey color must have superman’s vision power , I mean i need to reach for my glasses every time I type the amount. Previous version was much much better.

The application is wonderful but beed to make it more clear in the payment message, many time I am facing a problem with a customer that they think the payment has been done but it’s says rejected, hopefully you change the alert message by making green background for the approved transaction and red background for the rejected application.. best Regards