App Profile: Ask Magazine: Science & arts

School Account Lamle

Rating: 1/5

There are issues with the way subscription are being handled. When trying to make an account to be able to view the content on several devices you get multiple error messages, forcing you to purchase a single use option. And customer service is MOST CERTAINLY not helpful. I tried several times to use my 10 digit account number per the instructions and it never worked. It is a shame because the content is superb, but the lousy delivery and customer service will scar the Cricket Media brand permanently.

Matt8800

Rating: 1/5

Recently subscribed to Ask and received a digital subscription along with the paper copy. However, it turns out the subscription to digital access will not start until the print subscription starts in six weeks. Insane that a company in 2023 requires paying customers to wait six weeks to use a digital product. How is Cricket in business with this outdated subscription model?

notworkingstill

Rating: 1/5

Not able to view subscriptions or individual issue purchased through iTunes. FAQ tips do not work. Customer service does not respond and if I was to subscribe through the publishers site my log in to let me see that would not work (I tried that too.). We love the printed magazines but the app does not function.