First Commerce iBranch Mobile!

I was provided this app link to manage my mortgage loan and payments. I had trouble adding my external checking account via Plaid even though it said it was connected so had to do the micro deposits. After the trouble and delays, I got an error when trying to make my first mortgage payment stating I exceeded transaction limits. Surely, calling FCCU would resolve this. No, called twice and they could not figure it out and instead told me to use an entirely different portal called eStatusConnect to pay, but this requires I manually enter the bank details again each payment. I don’t understand why I have two portals and neither are efficient for a seamless experience.

I find the First Commerce app to be extremely useful and easy to use. I am a long time First Commerce member and now have everything at this one bank including my mortgage and HELOC. The ability to do mobile deposits is terrific and really reduces trips to the bank. Nancy B

I have never had such a terrible experience with an app in my life. It’s inaccurate literally after every use. I make a purchase or pay a bill and it will show negative one minute so I transfer money and then it will show that I was never negative or that a purchase was never made. It has flipped me from having well over sufficient funds to negative more times than I can count. Without me ever actually being negative at all. I’ve used first commerce since 2018 and the app has never worked right. I’m switching banks all together because for whatever reason they can’t seem to work these bugs out. Ridiculous