State Water Heaters

Nearly every time I check the app, it says there is a service outage. I am regularly confused as to when the water heat levels were last synced so I cannot tell if they are accurate or not. It would be great to display that on the home page and give feedback (like a reload button) to refresh and state if it fails. Overall, a pretty bad customer experience when so many other smart home apps are well made and intuitive. I will probably search for another manufacturer in the future that has a better working app ecosystem. At least the energy usage probably works well. In fact, I tried to submit this feedback from inside the app and it was broken and wouldn’t allow me to submit, so I came here to the App Store.

Although I like the actual water heater, this app is junk. 1. It always shows I only have 10% of hot water in the tank at all times; 2. The unit comes with a water leak detector module that sits in the bottom of the pan, so if the tank leaks, the unit sends me an alert . This is all well and good, but the alert goes to the app on my iPhone and just sits there. There is no push notification like a text message, email or automated phone call. Does State expect me to check my app every day to see if my water heater is leaking? I called the customer support line and they said “oh, we don’t control the app, that’s a third party that we have no control over.” What?? You can’t control (or improve) your own app?? 3. In the Notification section of Settings on the iPhone, there is no State app showing up. I can’t change the notification setting because there’s no app to change. To the State company: If you’re reading this, look at the poor rating of this app. Don’t you think it’s worth having a developer MAKE IT BETTER??

I hope these can be fixed. One issue where the display of the percentage of hot water available is switched with the available cold water. When we don’t use hot water it display 10% hot water available. When we use a lot of hot water it displays a higher percentage of hot water available. Second issue where the usage data always reads “Unable to load energy usage data”