IndusMobile: Digital Banking

Unable to login neither to Indusmobile nor Indie app as credit card user. I am just a legend credit holder, don’t have savings account and don’t have any intent to start now, earlier was able to login to Indusmobile app to pay and manage card. With latest update the Indusmobile app forces me to upgrade to Indie mobile by showing a banner to upgrade to indie app while the initial banner has may be later option, but as soon as I enter my pin to login another one appears with only button/CTA to “Upgrade to Indie” and no-way to close it. Now when I downloaded ‘Indie’ app it asks me to SignUp by entering card details and is stuck at SMS verification process. So IndusInd bank team please get it resolved as soon as possible so that I can use my card in better way, else I would need to surender it. By the way I have been waiting for update and facing it since last update.

Hi Team, Your guys have time for online advertisements, issuing credited cards in just one click and troubling customer to clear credit card bills but doesn't have time to resolve customers issue. I have applied indusind legend credit card in 2023 Nov last week and received card on 04 Dec 2023 that was very soon, Then I have activated card tried to use offers you have provided but no use given offers aren't working, I have dropped email and contacted customer care regarding this issue several times but there was no proper response, worst credit card service experience in my life, after facing so many issues decided to cancel and rasied cancellation request on 11 Dec 2023 but till date I didn't receive credit card cancellation confirmation email, then I have contacted customer care regarding the email but no use they keep on saying that they don't have authority to send email regarding same,I told them to transfer call to senior level they will keep my call on hold for several times but no use, no proper resolution, on every call customer service executive will tell new stories there is no proper coordination between them and no correct response. Being a customer I get confused for every response I get from your representatives, at the end they will disconnect my call without any call disconnection disclaimer.

I paid my Airtel broadband bill through IndusInd mobile bank app but it's still not credited to Airtel but my money got deducted. I spoke to the customer care department (connecting to a customer care executive is another painful experience) and an executive told me that the payment status is showing pending and I need to check with the merchant (in this case the merchant is Airtel). So I called up Airtel and spoke to a CC executive and provided the transaction ID. He told that Airtel has not recieved any such transaction and since the paymen status remains pending he asked me to call up the IndusInd Customer Care again. I again called up IndusInd and spoke to a CC executive and he said the money which I paid will be credited back to my account in 3 working days. I asked him what's the use of having a mobile banking app and as usual I received a robotic response "We apologise". Really I'm saying this app is worthless and taking to a CC executive is more painful. We never get any solution from them. They are just robots in a human form. Such a disgusting experience. Such a worst app development team. I really wonder whether these folks even look at other UPI apps how they are working efficiently. This IndusInd mobile banking app is a waste that simple occupies our phone space.