The Patriot-News

I can get my paper on my tablet but not on my laptop. It will not accept my password. A week ago something happened and I had to call the help line. I had to call two separate times to get problem resolved It would be nice to deal with somebody in this country that speaks English. About to cancel my subscription of 40 years. Don’t need the hassle

Easy to navigate. Play with the different features. Default settings are not easy on the eye of older people but if you spend just a little time you can customize it to your preferences

App is fine as is. Whatever updates that have been applied recently (then apparently backed-off...?) are poorly applied and obviously not “user tested”. Can’t get in directly, font and page is reduced so you have to expand to be able to read; if you print a crossword puzzle, again, the font is way too small. I mostly use the app on iPad or phone, as I think most users do, so test on a tablet and phone, not a desktop or laptop computer. (Yes, the web version using my desktop computer does work better...; even the crossword print) Overall, on-line customer service is completely non-responsive. Hopefully some standard IT practices will be applied to your development efforts in the future.