BBC Music Magazine

I used to subscribe to the print edition and loved it. Later when I found this app, I was thrilled and liked the ability to listen to the tracks digitally. That worked for the first editions. Then with the last two issues the digital music files from the CD are missing. I look forward to the tracks while I read the magazine. With no way to address this malfunction, I’m left wondering if I should cancel.

This app has gone from mediocre to terrible. Every time a new issue becomes available, the app ceases to function and crashes. I have to delete it and reinstall it to get it to work (which means I have to redownload all of the issues that were archived on my device). Given the fact that downloading an issue is a long and cumbersome process (much longer than any magazine app I use). I have reported this on several occasions to their customer support and have not had the courtesy of a reply or fix. Many times have I truly thought of canceling my subscription because of this. I would also give e them a D+ grade in readability. They need to move to article view capability, like Condé Nast publications use, rather than the outdated “pinch to enlarge an article” approach.

This a great mag but the app is a disaster. Since the latest update it keeps "forgetting" my subscription every time I open it and keeps randomly deleting the issues that I have previously downloaded. Which is especially a drag for this magazine because the files are large and take a long time to download. No problem once, but over and over is terrible. Cmon guys, get it right!