Red River Bank Mobile

Love the new software. So very easy to used. Minimum buttons to push and I can do transfers and etc without bothering my banker. Very important. Too much software requires way too many steps, pop ups, and surveys before a person even uses the software. I love Red River Bank. Your employees are the best and now this good user friendly member site. I’ve gotten to the point that I will not do business with an entity that has no personal service and too much automation. Too aggravating and gobbles too much of my time.

I was disappointed in the previous version because to it so limited. It appears that this newer version is much easier and better than previous. Thus far I would give it 5* and will downgrade if I notice any problems.

Full disclosure but I’m both an employee of the bank and an avid user of the mobile banking app. Based on comments and support we’ve provided to customers, the issues outlined tend to be attributed (assuming user has good internet or WiFi access) to whether their mobile device operating system and/or our banking app are updated to the latest version. I’ve experienced the Face ID issue where it stopped working after I updated my iPhone. The solution is either reset security settings in the banking app or to uninstall and reinstall and then turn on Face ID. Let’s be real - larger national banks should have better mobile banking apps than community banks given their respective IT budgets are larger than the asset sizes of most community banks and they have hundreds if not thousands of dedicated IT staff to building and maintaining. That said, our app does what most customers need it to do with additional features such as mobile deposit, card controls, P2P payments, bill pay and digital receipts. And, we have local branches too in case you actually need a human being. Since I’m slightly biased, I’ll just submit an even keel three stars....but it’s better than you think.