IBM MaaS360

I have this app installed for work, but I actually never used the app. I was able to get my email account added to the native apple email app and it worked great. Until I got a new phone. Now it shows the account, it knows it exists, but the actual email never gets pushed through. So, I have to sign into this app in order to get which is a HUGE pain. I have to sign in with my corporate password, and a alphanumeric PIN for Maas itself (or Face ID) and then I can get to the email. But only momentarily because if you read one and go back to the inbox, you have to sign in all over again. And it will randomly say authentication success, only to moments say authentication failure. All I want is my email pushed to the apple app. But it won’t work and no one knows how to help me. Edited to add getting any kind of support for this app is IMPOSSIBLE because they make you jump through so many hoops in order to even hope to talk to someone 🙄 Create an account with a corporate email (which I have extremely limited access to given the problem I’m having) to even open up a ticket? Why is all that necessary??

There are two very annoying bugs/omissions in this release. First is that it can take up to a minute to load the app at times. I can’t find a pattern and I am not sure this isn’t something to do with some backend server or not so this might not be the apps fault. Second issue is much less forgivable. The arrow keys are non-functional. This seems like a weird issue and very annoying. Third is the omission of any split screen support. By now, this feature is standard for any maintained iPad app. Please add this. The rest of the annoyances are limitations chosen by my organization... i.e. no copy and pasting of URL’s etc outside of the app. The internal browser is a far cry from safari and the file preview is fairly limited too but they get the job done... The app gives IT security teams a lot of control and this can yield a very locked-down security focused solution to accessing email but at a very high cost to productivity. Hopefully your IT teams spend a little time with a proper risk assessment and you may have a better experience.

To start, I assume most users are required to use the MaaS suite of apps because of their work in a corporate environment that requires its use. Okay, I get it and the desire for an added level of security - no quarrels with that idea, and even that it might lead to some limitations. But the problem here is that even the basic functionality of the apps fall well short of Apple's native apps (let alone third party versions). Email is clunky, with autocorrect that makes no sense and fails to learn, messy handling of attachments (when forwarding or adding to an email). The calendar has no time zone support and bungles appointments sent from another time zone. Contacts currently won't export to the native contacts apps, even when corporate policy allows, meaning incoming calls won't show the caller and outgoing calls have to be initiated from within the app.