Infinity Auto

I usually log in on my computer to make a payment and take care of any issues I have. For some reason I usually have to enter my login info 3 to 4 times before it actually logs me in. When I finally get to login and click on “my payment” option, I yet again have to login 2 more times. Today. I was trying to make my payment but I wasn’t home so I was using my phone. I was having a hard time loading the page when it hit me and wondered if they have an app. Decided to check it out and noticed that they do. Got excited because I thought I would be able to access my account easier and faster now. I was wrong. It won’t let me login. I’ve tried a few time and all I get is. Info not available at this time. Very disappointing.

I’ve had Geico and Progressive before and at the dealer when we purchased the second car, we were approached by insurance agent to open a new policy instead of adding the car to existing policy. After showing us the premiums, the agent convinced us that it’s the best option. So we did. Well, after prepaying the premium in full for 6 months, the premium went up 6 times in 2.5 months that I have the coverage!!!!!!!! And customer service doesn’t answer any of the questions! They don’t explain anything or don’t care about customers! They tell you that directly! At this point, I would be better off going ANYWHERE else but Infinity. Learn from my mistakes! Never had such a negative experience with insurance company before.

It is easy to pay your monthly bill here but I’m the type of person that just knows when it’s suppose to happen and I set up all my bills on auto pay. This is the only one that I have difficulty doing. I like doing everything online or in apps. I don’t want to call customer service. Other companies have spoiled me rotten with their neat technology. Although, simplifying an option as mutually beneficial as auto pay shouldn’t be that hard. Please, for my sanity ... fix this.