momondo: Flights, Hotels, Cars

I absolutely love the Momondo app! It's a fantastic tool for organizing trips and finding cheap flights. The user-friendly interface makes it a breeze to search for and compare flight options. The app's ability to provide a wide range of flight choices, along with helpful filters, ensures that I always get the best deals. Plus, the price alert feature is a game-changer, helping me snag those unbeatable fares. Momondo has become my go-to travel companion, and I can't recommend it enough for anyone looking to plan their next adventure!

I’ve loved the speed and ease of this app, but recently realized I need to be more vigilant about where it is sending you for the deals. Searched for flights, and upon selecting one we liked, was redirected to a different site, “Flights Mojo.” If this happens to you, DO NOT purchase a flight from Flights Mojo, they are absolutely a scam company. After completing our reservation, we received an email that it was not complete until we called them. The number took us to a call center abroad where we are informed that the flights we reserved are not available, and then the operator tried to extract more money for completely different flights through completely different cities. It was *extremely* difficult to leave the call with any assurances that we weren’t being charged, and we are still really worried about having given them credit card info. Other reviews of Flights Mojo online have nightmare stories about reservations cancelled and no refunds issued, demands for more and more fees as well as photos of identification and credit cards to be sent. Lots of people left high and dry when they try to use tickets. I have no idea if Momondo does any vetting for where it sends you with searches, but please be aware that in this instance they’re allowing a very sketchy company to solicit your financial information.

My husband and I contacted the customer service department because we used the Momondo app to book a flight and did not receive a confirmation notice that our payment had been received. We called twice because we wanted to be clear on what the system had done and if any further action should be taken. Both times, we spoke to a male representative. The second person’s name was Zack. Both gentlemen gave us information but hastily rushed my husband off of the phone before he could finish confirming that he understood what had been communicated to him. It was very impersonal and unsatisfactory. We had no way of knowing if the money was received or if an error occurred. I would suggest that the representatives for this company be better trained on how to inquire if the customer has a full understanding of what has been communicated to them AND how to ask the costumer if they have any further questions before telling them “okay, thank you for calling. Bye!” 🙄