Autotask LiveMobile

Since the new update was pushed to my cell phone, the app does nothing now except open and then immediately close. It is completely useless. More useless than it has ever been. And that, is actually saying something. There are so many ways that this app could be improved. I almost don’t know where to begin however, I will start with something obscenely obvious. Instead of having it be dependent upon being online in order to function, allow an off-line function that will let you fill out the ticket and save the ticket locally and when Internet service or Wi-Fi service or phone service is restored then it can upload the data and complete the ticket. Over the years, I have had so many tickets that have had so much information lost because the cell phone lost connectivity or the system froze up. I have since lost count.

Update Apr ‘22: got an iPad Pro for work. Autotask works “okay” in browser, but the iOS app remains totally useless. Can’t open tickets, can’t log time, text and selector fields come up super wonky/unreadable, and persistent crashes on large tickets with lots of activity. At least they fixed MFA, but still 1 star for failing to achieve any primary functions. Original review: I do not generally review apps. This app is so phenomenally poorly built that I have made a rare exception. First and foremost, it is completely incompatible with 2FA (two-factor authentication). I have tried with both of the autotask accounts that I use (I am a helpdesk contractor) and it simply will not work. Always throws up errors. One of my companies turned off 2FA enforcement for my account and it finally let me log into that account. Absolutely ludicrous that they support 2FA on the full website and not in the app. Second, even if you are extremely lucky and it will log you in, the app is so slow and buggy that I have yet to even *once* successfully navigate to a new ticket. It always either crashes or just hangs forever. In short, this app is useless. Never use it. You are better off just doing it on your phone’s web browser.

This app has been around for a good while now and I can’t understand how poorly it works for such a well known company, if I was them I would remove the app, fix the obvious issues and then release it...its not complete. - The screenshots shown on the app page is the new UI but it still spawns some of the old iOS interface when viewing company records, calendar and Time sheet. This old interface isn’t optimized for the new iPhones so the bottom off the screen gets cut off and hitting the back arrow is super difficult. - Apps has already crashed on me - Performance can be laggy when switching through the various menu items. They can turn this app around and make it great but if it’s a lack of development resources, charge $5 for the app and I am sure many will be happy to pitch in.