Diligent Boards

I use the app to access board books of three different organizations. I have had a glitch or two with access over the years but it has otherwise worked flawlessly. I have noted that new content uploaders can occasionally miss the last step to making content go live for readers, this has led to situations where they think material is available and it isn’t. That is the only real issue I have seen with the usability. I have never had to call customer support.

While it is helpful to have an app that allows voluminous board materials to be presented digitally, the functionality of this app is indifferent. The markup tool can be glitchy: sometimes it simply doesn’t work, and the tool has to be closed and reopened. If that doesn’t work, the entire diligent app must be shut down and restarted. In my case, the markup pen always initiates in red rather than black despite the fact that I have instructed the app to save my last settings used. Unless I want all my annotations to be in red, that means each time I want to use the markup pen I have to set it to black. Much more annoying, this app frequently requires using a password, which itself must be changed frequently, to access materials. This despite the fact that after each time after re-entering my password, I am told that Face ID will be used for my next login. I would say that about 1/3 of the time this isn’t the case. Needless to say that can be very annoying when the app exits in the middle of a meeting. I have discussed this over an extended period of time with diligent technical support where I am assured that there’s nothing they can do. I would strongly encourage anyone looking for digital access to board materials to consider alternatives to diligent.

Has been a very good app. Latest update, though, introduced a bug. Now, using the pen feature for marking up documents doesn’t work - marks are invisible till you exit markup (which means you can’t see what you’re doing), and even then some of them don’t show. PLEASE FIX THIS ASAP!