ServiceM8 - Field Service App

This app offers so much more than many of your major players in the FSM market. HOWEVER, many of the things it does, it does well, but it is inconsistent as to what you can do in the app vs the desktop browser version. To say this is targeted for Apple users is a falsehood to a large extent. I do use Apple by coincidence, but if you want access to the full capabilities, that’s only possible through the browser. Also, the app and browser based versions are NOT Mobile optimized. The app is mostly, but not entirely and the browser version, well let’s just say, welcome to the beginning of the internet meets mobile device…sure it loads, but I’ll be shocked if you can do much on it. Nothing sizes properly when you zoom or scale for the device. I really can’t believe how, in this day and age, that a mobile site can be SO BAD.

ServiceM8 is a comprehensive field service management software that offers a wide range of features to help businesses streamline their operations and grow their business. One of the key features of ServiceM8 is its built-in automations, which save time and allow businesses to focus on operating and growing their business. For example, ServiceM8 can automatically notify customers when field staff are on their way, and send automated booking reminders to prevent no-shows. Another great feature of ServiceM8 is its online booking capability, which allows customers to schedule a service online from a business's website and even upload photos of their project. This information is then automatically synced within ServiceM8. ServiceM8 also offers full customization, so businesses can tailor it to their specific needs. One of the most useful features is the customizable forms, which allow businesses to build or customize forms that are tailored to their specific needs. Collecting signatures from customers and staff on the forms is also seamless, with the ability to collect signatures in person or remotely via an emailed form, directly from within the ServiceM8 app. One potential drawback of ServiceM8 is that it only integrates with Stripe and its own payment platform. While businesses can still use other payment processors, they would have to manually record those payments in the app, which is not ideal. Expanding integration options would make ServiceM8 an even more compelling field service management solution. Overall, ServiceM8 is an excellent choice for field service businesses looking for a robust, customizable platform to streamline operations, scale their business, and improve customer service.

Overall, this app works pretty well. There are some features that are really great about it, like on the way text to customers, being able to attach pictures to a job, creating multiple estimates for the same job. There are, however, some things that could use some improvement still, like having a way to track inventory. Having the app pull information from the caller ID to create a new job when the customer is already in our system. Being able to send text messages to a customer with a picture attached. Annual updates are great, and tech support has been OK at responding.