Event Cinemas

updated feedback— Developers have responded quickly and fixed the bug that was causing the app to crash when attempting to load the pre-purchased movie tickets. Well done on fast fix ! original feedback— App crashes when trying to check in.🙁 Tickets were successfully purchased via the app, but when I arrived at cinema, the app opens ok, but when i try to view the purchased ticket (or check in), the app crashes and shuts down completely. this crash happens every time I reopen the app and try to view the purchased tickets. I am a customer who has Live Activities disabled (for privacy reasons); I presume the DEVs have not checked the stability of the app when Live Activities is disabled. luck the ticket operator was able to pull up my purchase and print paper tickets 😀

Under the now showing tab with the correct cinema selected, movies that aren’t actually showing right now are still displayed. For example you can select a movie from the now showing tab and have no session times displayed for a date as far forward as it will let you select. So after looking at dates for a 2 week period and having no session times listed it’s clear that the movie is actually not "now showing”!!!

The app won’t let you pay using credit card or PayPal despite having sections to pay using them. Only use of the app is to organise tickets for the movie and if it doesn’t work then what’s the point. I’m currently using the most up-to-date version, tried uninstalling and reinstalling the app and made sure I am using the current iPhone software using an iPhone 12. Tried contacting the company, but they weren’t any help, they closed the case before it was resolved then tried asking how they did. Given they didn’t fix anything and I still have the same issue, what to you think? Don’t bother contacting the company if there’s an issue, they won’t do anything other than telling you to update your software and try uninstalling and reinstalling the app.