Reflex - Flexible Retail Work

This app is great for getting extra cash, especially during holidays. The app is intuitive, the hiring process was simple, and Reflex support is quick to respond and very helpful. But unless you have an entire day free and are willing to snag any shift that pops up while waiting by your phone, shifts tend to be taken in seconds or are too far away (I am in NYC and need jobs accessible by public transportation). Even when you are “asked back” by a store, it is still hard to snag a shift. So it’s not consistently reliable for income. Holidays are the exception: there are many shifts available and they often offer bonuses. So it’s not bad for a little extra cash every once in a while. I hope to see it grow. It’s a great idea for freelancers looking to pick up extra work.

Though I’m working in corporate, I’m so happy to be back in retail at my own convenience. Now I can take shifts knowing that I’ll always have my bills paid and enough left over for nights out on the weekend. This app is genius and society really has never been more spoiled to have the privilege of choice for when to work. It does take time to ramp up and grab shifts, but as long as you’re attentive with the app, proactive during the work, and willing to provide exceptional customer service, you’ll be overwhelmed with the choices of shifts to fill up your work schedule by week 3! I hope to stay on Reflex for a long time coming!

I enjoyed this app when I first started using it. they seemed to be on top of getting available shifts out to me after I regularly picked up open shifts around the Scottsdale/Phoenix area. Then one day I had to cancel a flex, ONE TIME, and the representative sent me an extremely condescending text letting me know that I was no longer a priority and that the cancelled flex would reflect badly on me getting any future flexes. I continued using the app even after the mean spirited, clearly upset text that I received from whoever is running this app. however, after a terrible experience with one of the stores that is available on Reflex, Splendid, I reached out to their support team and received absolutely no support from them. in fact, they let me know that there was no way for them to let me know when I was going to be able to speak to the “correct team” who could handle my complaint as they were not aware of the scheduled times the “correct team” would be in. Extremely unprofessional and reflects badly even on them, knowing they endorse a store that discriminates against reflexers based off of gender and race. you would think being one of their “top reflexers” as they had claimed over and over again, a complaint to this extreme would be handled with grace and professionalism. instead, it seemed like an inconvenience to them to have to deal with such an issue. Would literally not recommend this app to anyone, and would actually recommend the app Poured that has a longer history with higher end retail stores and has a higher overall rating from their users. I don’t see this app lasting very long at all.