App Profile: Philips Home Access

WombatBillionaire

Rating: 2/5

Non responsive. Have to constantly log in every time it updates. It could be in the middle of the night and you could he chased by a robber and you get to the app and it turns out you need to log in. How is this so difficult to fix?

Chzlvrx3

Rating: 1/5

There’s a lot of things that need to be fixed on this app. Here are a few that come to mind: 1) The app signs you out after a few days or weeks, and there’s no notification. This causes the lock to be out of sync. 2) There’s no warning for low battery. My lock just stops working and again, the app is out of sync or just stops working with no error detailing the reason why. 3) The fail/success messages on the app have been wrong lately. For example, I’ll add a pin, then it will say something like “Failed to add pin” but then I restart the app and the pin is added. 4) I haven’t been able to use the Add Fingerprint functionality on the app. Error message always occurs. I think these problems have gotten even worse with the newest version that was recently released. It’s pretty important to have a working app for a lock on a door. This is my home security, and it’s not a good feeling when I can’t lock or unlock the door to my home. I like the lock itself, but please fix the app that controls it.

Kaylee DeVore

Rating: 3/5

This needs to be fixed or just stop as soon as possible. We have this on our apartment for safety/security. On auto lock, this is literally perfect - what is NOT perfect is the app freaking logging BOTH me and my husband out when we are both gone getting groceries and we have the potential of not being able to get back in our apartment! This is ridiculous and causes both me and my husband to panic when this happens. FIX IT. Stop logging your users out!