My Jovie

As a previous nanny/sitter working in childcare I have worked through many services, and thus far Jovie has been the most disappointing. I’ll start by that if you want to apply to any position you need your own auto insurance as well as your own vehicle, any other reasonings other than showing isn’t acceptable and this is something that I felt I had to speak about. Reliable transportation to any job can be done without the use of your own vehicle, providing a job provides the means to be able to afford or get auto insurance in the future and build. Alongside this, the app in it of itself is very glitchy it’s not high quality or high speed with any of the information you need as a nanny/sitter before entering their home. You are thrown into a situation where you have to guess and take unreasonable chances and procedural steps. I hope this is read and acknowledged, be aware before signing.

There is no clear communication. Should I use the MEYERS or BALLA? Apparently in either part of the app no sitters can see my requests which leaves me scrambling at the last minute. There is also no cancel button so I have to go through the hassle of communicating and backing up with emails when I try and cancel and have been charged a few times for late fees for canceling late. Ultimately they get it taken care of but it has become such a hassle, and an unreliable way to find a sitter.

I’ve been a long term customer of this business, and they recently released a new app. The process to access the new app isn’t smooth, the password reset links don’t work, and the app is this business’ entry point to their customers. They truly need to address these issues on behalf of the talented team of employees that rely on it to generate business.