Wyndy: Trusted Babysitting App

This app is absolutely unacceptable. Their customer service team appears to do whatever they want with user accounts without communication or consent. I originally applied over two years ago (around 2023), and they didn’t respond until this year. Without consulting me, they archived my account, which caused major issues when I tried to log in and complete my application. This is extremely frustrating, especially since I had already submitted all required documents. They even claimed that I didn’t have a first and last name and that my account was Archid because of that why would I be instructed to wait for them to get back with me with my if I did not have my first and last name on the application, it wouldn’t even allow me to continue without a first and last name. Despite completing everything on my end, they claimed my application was never finished, yet provided no clear explanation. Their system is disorganized, and instead of resolving the issue, they repeatedly told me to re-sign up even though I had already done this twice. To make matters worse, they eventually deleted my account entirely without any prior notice or discussion. As a sitter, I strongly do not recommend signing up for this website. This is by far the worst customer service experience I have ever had. Their lack of communication, accountability, and professionalism is unacceptable, and no one should have to deal with this level of disregard. They don’t even deserve one star!!

Oh my god I was expecting this app to screw me over because I’m looking for a job on it so whatever that’s kind of expected but this app is so stupid why. For some reason every family is only on Wyndy in my local area and if I wanted to look at any of the listing I would have to pay for a subscription. On Google listings I can see many jobs recently posted in my area. I made my availability setting open 24/7 and within 10 miles. My area is very small so I know none of the listings on Google are even that far. But it says there are no opportunities. I know that conflicts with what I can see people are looking for on Google. Why oh my god. I know people must be finding Nanny’s through this app considering everyone is on it but there is no way my settings are not broad enough to encompass those parents considering it’s literally the limit to how broad I can go. Therefore it must be an issue with the app itself why is this impossible oh my god??

I wish I could give 3 1/2 stars. I love the ability to try to find babysitters when this can be a difficult task. I have used the app successfully once. However I hate the fact that we cannot communicate with a Wyndy or have any contact info until after they are booked, because there are some sitters who look like they would be great for the job but they decline perhaps because they are not available. I would like still like to be able to reach out to that person to find out about their future availability and also just to ask questions about their experience etc. to see if they are a good fit. But if they decline the job there is no way to do that unless I post another job in the hopes that they can book. And I don't want to have tons of different people to babysit my child I would like to find someone on a semi-regular basis. If there were some sort of inbox system in the app like there is with Airbnb that would be great. Also it seems like it would be a good system for parents and sitters to post a short paragraph/bio of some sort. To summarize I am very grateful for apps like this but I think it could be greatly improved.