buycycle: buy & sell bikes

Everything I did to sell a bike for $103 USD was horribly executed by this app, had to contact customer support several times to keep the process flowing and to complain about how several of the steps involved were extremely inconvenient for me as a seller and how the some of the information they provided was completely wrong. I’ve never had a worse experience selling something on any platform. I often had to go between the iPhone app and web app because the two did not always match up and links I received in emails brought me to the web app instead of the iPhone app even though I was on my phone. It’s been a week since the bike was sold and I received a payment that was significantly less than what was supposed to be paid because they had told me the buyer would pay for any packaging of the bike. I was told my ticket was escalated but still haven’t heard from anyone after several days. The whole process feels like it’s automated and done through some kind of AI, including the communication with support, but at almost every step the automation failed, so it just became a nightmare of an experience.

First bike I purchased Apple Pay didn’t work said internal error. Manually entered the card number and it worked . Same thing happened on eBay later that week so I thought it was an apple issue. Purchased another bike recently . Same issue but this time with every card I tried. Went to the website version and purchase went through fine. Once they get that issue fixed the app will be great. 2 bikes to great experiences

Was able to sell relatively quickly. But then everything else is short of expectations and it takes forever to get paid out or even get it shipped. Their description states that it takes 2-3 days to get your packing materials but what they tell you when you ask where it is they take that long to order it and then they email saying “you should have in 5-7 days” which mind you is a week after they’ve scheduled the courier to pick up. I went and paid a shop $100 to pack my bike myself otherwise it would be a month for my buyer to get it. Finally, after verifying it was shipped I selected payment, it said success. A few days later I follow up and they apologized and said they’d manually pay it out. 3 days after that I had to follow up again and they said they needed my direct bank routing info since their European site couldnt process. I still have not been paid my $5,000 and all the while need to pay for the new builds. I recommend trying other sites first as this place is criminally holding my money without paying owed interest