App Profile: Visa Digital Emergency Card

Visa Digital Emergency Card service will enable you to digitally push your emergency Visa replacement card into your Apple Pay wallet. This service is provided by Visa’s Global Customer Assistance (GCAS) Program that help issuers and their cardholders with 24x7 customer support and deliver superior emergency services globally.


Visa cardholders can request emergency assistance by contacting GCAS directly via phone, email or chat on visa.com:


• Visa supports requests from Visa issuers through multiple channels, including phone, fax, secured email and the newly launched Visa Emergency Services (VES) application on Visa Online. Visa cardholders can request emergency assistance by contacting GCAS directly via phone, email or through the chat channel on Visa.com. 


• Visa places a high emphasis on providing multi-lingual support. For that reason, Visa’s contact centers are staffed with agents that are fluent in a multitude of languages including, but not limited to, English, French, Spanish, Portuguese, German, Italian, Arabic, Japanese, Mandarin, Cantonese, Korean and Russian.  


• Catering to our client and end-customer needs is primary for Visa. GCAS has strategically located fulfillment centers and a robust card-embossing network in virtually five continents. This allows for worldwide cardholder support and expedited delivery of emergency services, e.g. cash disbursement within 2 hours and card replacement within 24-72 hours of approval by the issuer.  


• Visa takes unsurpassable measures to prevent fraud. Lost and stolen Visa cards are blocked within 30 minutes (if full card number is not available, the call is transferred to the cardholder’s issuer). 


Visa Global Customer Assistance Services (GCAS) include, Lost and Stolen Card reporting (LSC), Emergency Card Replacement (ECR), Emergency Cash Disbursement (ECD), Cardholder Inquiry Services (CIS) and Exception File Update (EFU).