PSTA Access

I have been taking PSTA for roughly 4 years now and I can objectively say is that it is the worst transportation program there is. PSTA has a habit of being incredibly late to pick up clients such as myself (about 90 minutes late per ride schedule) and tend to make you sit in the bus for 2+ hours on what would normally be a 35 minute drive. The only reason I have been taking it for this long was because I had no other options. I highly recommend not taking this transportation program if you have places to be at a specific time. Only use it if you don’t have any other options left.

Easy to use and love that it shows my rides in Lyft/Uber app. Please partner with Lyft/Uber to add the option to add a tip for the driver!

I’m speaking from the point of view of a wheelchair user scheduling rides using the app. This app should allow me to enter an address, or select one from my contacts, for BOTH start and destination locations. Instead you specify one and have to drag a pointer around the map to select the other. Crude and inaccurate and doesn’t appear to be a way to specify a unit or suite number for the address you select on the map. This is probably especially difficult for someone with limited dexterity. It should also drop the assumption you’re leaving now and from the current location. To schedule a ride in advance from a start location other than where you’re currently sitting while scheduling it, is difficult enough that it’s easier to just call and wait on hold 10 minutes to schedule the ride. The recent update has made the app more difficult to use, IMO.