U.S. LawShield

I would like to have an app that in case of emergency is easy to open to an easy to see emergency page that is easy to tap on the pertinent information needed. Currently, I don’t see that. I would like to see more information about my plan from the app besides billing. Legal information, easy to read information that is easy to access, attorney listings of any attorneys that may be calling me that might be in my state. Currently I do not see that either. I asked a question to someone who called about my upcoming renewal but they could not answer an easy question. They said they would find out and call me back. They didn’t call me back. The App is not very good.

LawShield has good coverage and I’ve been pleased with their service for three years but everything about this app is very disappointing. Apparently it requires SEPARATE LOGINS for the app and web portal. I've literally never heard of any other app doing this. My bank apps don't do that. My credit card apps don't do that. My airline apps don't do that. Why? Because it’s pointless, confusing, and awkward. Almost every review here says the same (32 to 5 against). Also, I can’t even do the one thing I downloaded it to do: toggle my coverages. When I tap a toggle for a coverage that I have (a grayed out toggle, BTW, which usually means “off”) the app prompts me to add a new coverage. I'm done with this app. I'm deleting it. If they decide to make an app that actually works maybe I'll reinstall it. And developer response: don’t reply with a copy/paste bolierplate that I should contact support. I have. But as nice as they may be, they can’t fix a terrible app.

Once I got logged in, with the help of customer service; the little “back arrow “ in the upper left will not work. I needed to power down my iPhone 13 and restart it to bet back to the Home Screen; after checking the travel information. Come on guys you can do better. I only give it two stars because it will give me a place to call for help in the event I am forced to use my handgun.