App Profile: EF Ultimate Break

ila12

Rating: 5/5

Gigi was the absolute BEST tour guide I could have asked for. We were able to pack so many activities into each day. This was my first EF trip and I was not sure how to navigate everything at first but he was always there if we needed help. We learned how to use many different modes of transportation, sample countless new foods, & see every possible monument in just 10 days. I thoroughly enjoyed all of Gigi’s recommendations for food, free time, safety, etc. You can tell he is well traveled and extremely knowledgeable! Everyone else was kind and inviting for the most part. I couldn’t have asked for a better group to explore with! I am looking into booking my next trip asap! ((:

EFScammedMe

Rating: 1/5

This is the absolute worst company and I'm pretty sure it's all a scam. I booked a trip back in March and found out two months before I was set to leave that they had canceled my tour due to "low enrollment". Due to their policy, I was supposed to be able to be rebooked for a similar date. THEY RESCHEDULED MY TRIP 4 TIMES AND WERE UNABLE TO CONFIRM ME FOR A TRIP ALL 4 TIMES. They had my money for two months and were unable to rebook me each time, despite telling me I would be prioritized to be booked. They also kept trying to charge me an extra "adult fee" every time THEY had to reschedule my trip. I absolutely regret not canceling sooner, as they took 2-3 weeks each time I rescheduled to inform me that I wasn't able to be booked. In the amount of time I spent on hold and calling those incompetent clowns over the course of my rescheduling process, I would have been able to book my own trip a dozen times over. Fortunately, I ended up being able to book a trip through G Adventures at the last minute. G Adventures was able to book me and get me a flight ticket in just an hour. G Adventures was able to do in ONE HOUR what EF literally could not do in TWO MONTHS. EF is literally a scam. Don't ever give them your money.

lmgtk4

Rating: 1/5

My boyfriend and I booked a trip to Europe in 2020, the trip was canceled due to Covid. We were issued a voucher for the full amount. When we decided we would do our own thing (2021) we were told it would be $600 cancellation fee each. We then decided to rebook for a Australian trip in 2023. In addition to a total $4k up charge for this trip we were informed, after booking, that this trip did not offer joint rooms and this would be an additional $1k/each if we (now married) wanted to stay in a single room. At this point we were nearly $14k all in for this trip and that was simply not going to be an option for us. When we requested to cancel a trip 9 months in advance of departure, we were charged a fee of $450/each for the “trip arrangements”. There was no offer to assist with the room even though there was no mention of the discrepancy between trips at time of booking. The fact is $900 is an aggressive amount to charge, and it makes me sick to my stomach thinking about it. Overall, I’m extremely disappointed and feel like I was taken advantage of. Please use your money elsewhere, safe travels.