App Profile: Surterra Wellness Loyalty

E. Carroll

Rating: 2/5

Surterra the company is wonderful. I haven’t had a single bad experience. Surterra’s app is one of the worst I’ve ever used, and it’s definitely the most pointless. After linking my existing account I have 433 message notifications; I assume one for every email I’ve been sent since signing up? All the ‘messages’ say that I can’t read the email on the app - what the heck is the point, then? And why do I have to click each and every one individually to clear it, especially when it takes ten seconds or so to clear after clicking it? Also, why bother having a shop section if you’re just going to take me to a browser to log in again? Seriously, what is the point of this app? The current use seems to be to alert me to an email I have to open in my email app, and see how many loyalty points I have before I’m redirected to shop in a browser. It’s easier to just NOT use this app, and that’s not good. You all wasted your money developing this.

Epgerard

Rating: 2/5

Not sure the point of this app. It tracks your location even when you’re not using the app which drains your battery, not sure why they do this. The “shop” feature is just the new website framed pop-up in the app, which causes scrolling problems, doesn’t remember items in your basket if you exit out, etc. As of right now until they make the app more useful than just the website and update their constant location tracking, it’s not worth it.

infinitelight1981

Rating: 2/5

I had 4 orders of the chew edibles and the employees are either not counting correctly or they are pocketing the candy. Each order of edibles should come 20 per container. One had 18. Another had 15, and I haven’t opened the other 2 yet. There’s no way you can miscount by 5. Whenever I enter now I will ask for them to be counted in front of me. It’s ridiculous, people pay that much and employees don’t take their job seriously at all.