Surterra Wellness Loyalty

No, but really … I’ve missed out on a lot sales & certain products that actually really work for me because of this 😔. Sold out by the time I get to checkout. IF I can even make it there. The app Refreshes every .5-30 seconds. I’m not even being remotely dramatic. Literally. Non stop refreshing. & Definitely an issue w/ the app , not my phone. This didn’t happen until the “update”. I’ve done all the things to assure it isn’t my phone. It really is near impossible to even GLANCE into a category before it refreshes AGAIN much less actually get a *correct* order in before what I really need is sold out 😭. Please … I beg you. Please fix this. Note: I absolutely LOVE my local Surterra & adore 99% of the staff. It’s the only dispensary I’ve even gone to in 5+ years. Loyal af. & for good reason! Great , Reliable Staff, products & sales ! & I’m definitely going to come back to make sure the rating matches the app. I really do love Surterra. 🫶

I love the selection and service in the store, but the app is unbelievably useless. It glitches constantly and with varying ways, not just one or two. Some issues I’ve experienced are selections not staying in the “cart” while I continue to shop, and the app refusing to open because it doesn’t know where I am (my full address and preferred store are entered). Hopefully a new app will be developed soon to enable a better experience with online shopping and purchasing. Surterra… please get on this, you’re losing customers because of this horrendous app.

Surterra the company is wonderful. I haven’t had a single bad experience. Surterra’s app is one of the worst I’ve ever used, and it’s definitely the most pointless. After linking my existing account I have 433 message notifications; I assume one for every email I’ve been sent since signing up? All the ‘messages’ say that I can’t read the email on the app - what the heck is the point, then? And why do I have to click each and every one individually to clear it, especially when it takes ten seconds or so to clear after clicking it? Also, why bother having a shop section if you’re just going to take me to a browser to log in again? Seriously, what is the point of this app? The current use seems to be to alert me to an email I have to open in my email app, and see how many loyalty points I have before I’m redirected to shop in a browser. It’s easier to just NOT use this app, and that’s not good. You all wasted your money developing this.