App Profile: Hostfully

Increased business

Rating: 5/5

Started October with Hostfully to be have a hands on approach with my properties. Guest response doubled, using 3 channels plus Direct. Booking using hostfully site. I Love the automation,. Being able to brand my logo on the direct booking site & all the exchanges between channels & guest saves hours of my time. So I do not feel stressed when addressing a guest personally. Most of their questions are already answered In the automation messages & a great relationship is already established. The team chat is awesome, quick responses, reviews information carefully & refers me to excellent articles for better understanding platforms & the varing bookin channeles. Also they seen clear photo snapes showing exactly how to navigate changes for the website or guest issues.

PublicDomainRecords

Rating: 1/5

The software is great when it works but the second you have a problem your minimum wait to talk to someone is 20 minutes and it’s via text and that person will have litteraly minimal knowledge of the software and then they will escalate it to level two who you will never and I mean never hear back from. You are essentially on your own even with serious issues that will cost your company bookings. Just one example the system was not delivering my messages to guests at all so all of my messages weren’t being received including check in instructions and answering guest questions. Level two received this about a week and a half ago and I never heard even a single word back. Nothing not even when it was this serious. I’ve had multiple examples of this play out over and over. There is absolutely no one who you can talk to get help in a serious situation and you can not get a manager or anyone beyond the level one support. The owner of this company should be ashamed the software is fantastic but when you leave your customers out In the cold like this it’s absolutely absurd. People’s businesses are on the line, allot of money is at stake and litteraly no one will help you. Most of the time you can get more information out of ChatGPT but when it’s a serious technical issue and you need something done ASAP, you are up the creek.

Doc AJM

Rating: 5/5

We are not even finished with our first year of running the short term rental, but I’ve seen huge benefits from joining Hostfully. Previously, we were only on with one of the OTA‘s. As soon as we joined Hostfully, we immediately started getting bookings from the other major OTA. Our primetime calendar is nearly full, and we have also gotten off-season bookings that I wouldn’t have expected. It makes it so nice to coordinate the calendars between all of the OTA’s and our direct bookings. Joining Hostfully and using this app was a great decision!