App Profile: Sunnova

b1tflipper

Rating: 2/5

Sunnova installed a solar system with a Tesla battery. The system was misconfigured. That is not the end of the world.. nobody is perfect. I had to call Tesla Powerwall support to identify the problem. I reported the problem to Sunnova and they scheduled a maintenance visit. The technicians were not familiar with the newest version of the Tesla hardware and did their best. I monitored the system for a few days and noticed a different problem. I contacted Tesla Powerwall support and they said the CT was installed backwards. I don’t know what that means but I passed the information to Sunnova support. After a week, Sunnova has not scheduled another maintenance visit and they don’t even have an ETA. I called a few more times to escalate the case and the representatives are unable to schedule maintenance visits or transfer calls to supervisors. The purchase contract includes support for 25 years. They were paid up front for the solar system. Based on my experience, I would suggest finding a different solar provider.

justmikey4k

Rating: 1/5

We just bought a new home which came with Solar provided by Sunnova. It was activated over a week ago and I have not been able to get any consistent data/ info from this app. The summary doesn’t show daily/ hourly/ weekly production and there’s no data on consumption. When I does decide to show data it’s also inconsistent and incomplete. It’ll show data for a day and then only show 1-3 hours worth of data. When I launch the app the next day everything is gone. Let me be clear, I don’t think this is isolated to the app as I’m seeing the same thing on the website when I log in. So this is like a web app. Linking to a website and serving the same empty data. What gives?? I had SunPower for a year before this and the app was amazing! I could see real time consumption and production. I could see my daily, weekly, monthly production and consumption. I have an EV so I depend on this detailed info to determine when to charge and for how long to charge and to configure how much to charge (amps) so that I’m charging based on my production and not needlessly pulling from the grid. Let’s go Sunnova. Get with the program. This app and your website as it is right now is pointless and useless.

fernanluyano

Rating: 2/5

I’m a software engineer myself. My review is subjective as an engineer, not as a user. What’s the point of this app? Well, to report how much the system is producing, in probably near real time. The thing is that the readings are extremely inaccurate. It would sometimes report some and sometimes it won’t. Even at noon. It seems either at random or just the data pipeline is extremely slow and unreliable. They told me to wait some time after first activation to see data. It’s been a month it won’t report on cumulative readings for the last week? What’s the SLA of this data? Months? The UI seems like done for a high school project. Unintuitive as it can be. Someone needs some UI design classes. So, if the point of this app is to report Kwh production, and it doesn’t do it reliably (bad data is worse than no data), the UI is not user friendly, what’s the point? The shouldn’t exist at all. If sunnova just outsourced it, claim your money.