App Profile: Comfort Link
Android / Games / Puzzles
Comfort Link
Installs:
Rating:
1.93
Total Reviews:
14
Top Countries:
< $5k
/mo
< 5k
/mo
Reviews: What People Think About Comfort Link
%[#[#]>{€|*{£
Rating: 3/5
I think the American Standard product manual is just wrong and the app’s instructions are way too vague. The following may only be relevant to American Standard HPWH: Before trying the app, the water heater needs to be in “AP” mode. The manual says “hold down” the + and - keys for five seconds, but really you need to press them together, repeatedly, a few times. Then, disconnect your phone from your home’s WiFi network and connect it to “Remote GW Thermo”. In iOS Settings, turn off Cellular Data permissions for Comfort Link. That way, Comfort Link will actually have to connect to the water heater, which it wouldn’t otherwise for me. After you put in your home’s WiFi info, you might have to turn Cellular Data permissions back on again so you can complete the registration process. Even after you have successfully registered the water heater, connected it to WiFi and to Comfort Link, it may still take an hour for Comfort Link to load any data from the water heater. In the end it works, but this process is ridiculously complicated and undocumented in the manual.
jmats79
Rating: 3/5
Update: I’ve revised my review from one star to three because the app did eventually start working. So far the app seems decent and does what I want (allows me to schedule times for the heat pump to run so we don’t have to hear it when we want quiet). But the onboarding process was so frustrating that I can’t give it more than three stars. Specifically, the app telling me to “wait a few seconds” for the water heater data/controls to appear was super frustrating, because it actually took hours!
Original review below:
I’ve spent about an hour trying to get this app set up with my water heater. After a fairly complicated/glitchy operation to pair the water heater and phone, the app tells me to “wait a few seconds” and then refresh, but it’s been at least 30 minutes and nothing is happening yet. Being able to control this water heater remotely was a big selling point for me. I’m going to relay to my plumber that he shouldn’t sell these water heaters to customers who need app access.
Joshua_______
Rating: 1/5
I purchased a new hybrid American Standard water heater that uses this app. The technicians who installed the water heater spent longer trying to get the app to work than they did installing the actual water heater. They eventually gave up and left. They just asked me to keep them updated. The app still doesn’t work, which limits the functionality of my expensive water heater. I’m stuck on the dreaded “try refreshing the page” screen. Customers beware until this app functionality is fixed. Installers, you’re going to be wasting a lot of hours of labor trying to get this thing to work.
About Comfort Link
With Comfort Link you manage your home heating and water heater.
Would you like to be able to set your home or water temperature anytime, anywhere, with a simple touch?
With Comfort Link you can control your boiler, heat pump, hybrid system or water heater in a simple and intuitive way through the app or your voice.
By connecting your product you can check energy reports, save up to 25% and get advice on how to optimise your consumption habits*. More benefits for you, more benefits for the planet!
If the product malfunctions, the app alerts you immediately. You'll never have a cold home or shower again!
Furthermore, with Comfort Link**, your service centre can provide 24/7 assistance, monitor the product and intervene to solve any problems, even remotely!
*For heating: comparison between a conventional boiler without programmable thermostat or with constant temperature programming and a condensing boiler with automatic mode, external sensors and control through the Comfort Link app. The savings forecast is based on the average annual consumption for a single-family house of 100 square metres with energy class F radiators located in Milan
Comparison between a mechanical round electric water heater with 80 l capacity always on and a Velis EVO Wi-Fi or Lydos Wi-Fi device with 80 l capacity with weekly scheduling thanks to the Comfort Link app. Use case: 4 showers a day, 2 in the morning and 2 in the afternoon. PLUS 8% as declared in 'Communication from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of the Regions'. Brussels July 2015
** Paid service available only for heating products
Would you like to be able to set your home or water temperature anytime, anywhere, with a simple touch?
With Comfort Link you can control your boiler, heat pump, hybrid system or water heater in a simple and intuitive way through the app or your voice.
By connecting your product you can check energy reports, save up to 25% and get advice on how to optimise your consumption habits*. More benefits for you, more benefits for the planet!
If the product malfunctions, the app alerts you immediately. You'll never have a cold home or shower again!
Furthermore, with Comfort Link**, your service centre can provide 24/7 assistance, monitor the product and intervene to solve any problems, even remotely!
*For heating: comparison between a conventional boiler without programmable thermostat or with constant temperature programming and a condensing boiler with automatic mode, external sensors and control through the Comfort Link app. The savings forecast is based on the average annual consumption for a single-family house of 100 square metres with energy class F radiators located in Milan
Comparison between a mechanical round electric water heater with 80 l capacity always on and a Velis EVO Wi-Fi or Lydos Wi-Fi device with 80 l capacity with weekly scheduling thanks to the Comfort Link app. Use case: 4 showers a day, 2 in the morning and 2 in the afternoon. PLUS 8% as declared in 'Communication from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of the Regions'. Brussels July 2015
** Paid service available only for heating products
File size: 95641600
Launched countries: USCA
Minimum OS version: 13.0
Release Date: 1669104000000
Published by Ariston SpA
Website url: https://www.htproducts.com/
Publisher country: Italy
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