App Profile: Carrier CliMate

C'mon carrier. fix this

Rating: 1/5

It is so frustrating that the system often goes off-line and there’s nothing I can do about it remotely. We specifically bought the system so that we can adjust the temperature remotely especially when we land or rent the house out to others. We are left blind and ultimately need to drive all the way to our house (hours away) to check on the system. Carrier please get your act together and fix this. We have confidence in your product, but that confidence has extinguished fairly quickly.

L_in_ct

Rating: 4/5

I had my split system installed during the pandemic last August. I paid extra for the Wi-Fi because I’m frequently away from home and come home late. The Carrier authorized installer put the app on my iPhone, showed me how it works but I never used it in 2020 due to pandemic and always home. This year (2021) split units all show offline. Called installer, told call Carrier for WiFi. First 2 calls on hold for an hour and get disconnected. 3rd time I get connected to technical assistance after 40 min. She takes all my info and says this needs to be escalated, we will get back to you. Next day I get email to call installer. Awful service. I realize I’m on my own. I started thinking about it and what changed since last year. I have three split systems, so it seems unlikely all three would fail within less than a year. I got a new iPhone and a new Comcast Xfinity router. Long story short, it’s the Comcast Xfinity router that will not allow the Carrier units to stay connected to WiFi. I connected a Netgear router to my Xfinity provided router. Connected split system to Netgear router and system has been working for over a week as it should. I even disconnected power from router to confirm it still works and it does. I hope this helps others because I was very frustrated over the last month.

Ad22

Rating: 1/5

Hire a team of decent programmers to fix this app, it’s an embarrassment to your company to let this trash app tarnish an other good product. The app randomly logs me out, sometimes doesn’t respond to input, and the grammatical errors in the interface are so blatant it’s comical. Well Carrier, you dug a card out of the bottom of the barrel to find your app designer, was the “cheaper is better” non-English speaking development team worth this stain on your collar? Spend a little coin and get something worthy of your brand, shame on you.