Bulwark Exterminating

I recently submitted a text message to their office to schedule a retreat. In a very short period I received a phone call from the office at Bulwark to schedule the retreat in a timely manner. I always appreciate their quick response to my text messages. As well as we recently received service from a technician by the name of Chris Sneed who educated myself and my brother on treatments that are new that we were unaware of. He also took his time and addressed all areas we were concerned with. Plus he was extremely friendly and very knowledgeable and professional. He us a plus to the Bulwark family. Thank you to the staff at Bulwark for ALWAYS being friendly as well as professional. We recommend your company any chance we get.

I recently used Bulwark Pest Management for a pest issue and had mixed feelings about the experience. The technician, Travis, was polite and did communicate well before arriving. He texted me when he was on the way, asked questions about the issues I was having, and discussed the palmetto bug I saw in my backyard along with some sugar ants we’ve been dealing with. He placed ant bait/traps in my garage and mentioned that he would spray the perimeter of the house. However, I personally did not see any spraying being done, aside from noticing some ant bait in the backyard afterward. I also wasn’t aware he had finished and left the property, and since my doorbell may not have been working, I wish there had been clearer communication before leaving. When I called the company afterward for clarification, I was told he could come back out, but I didn’t have time to wait around for another appointment that day. The supervisor I spoke with wasn’t very helpful and mainly focused on the $150 fee rather than addressing my concerns about the service itself. Overall, I just wish the service had been more informative and transparent about what was actually completed during the visit. For the price paid, I expected a little more communication and clarity.

The app and website don’t work, don’t bother trying to make an appointment on either, you will get through the form and then it will tell you there’s an error and you must call them and then they will tell you to use the portal when you call them and you’ll have the tell them it doesn’t work and they will do Nothing about it