App Profile: TravelWifi

JGboa

Rating: 2/5

The app provides no way to check data usage when using an third party SIM card on your sapphire. When attempting to go through the help tab on the app it doesn’t recognize the phone number window. You are unable to type in a phone number which stops the ability to submit a help ticket.

XPurseSnatcher

Rating: 5/5

Ok I’m not proof reading this don’t got time for all that. Ok this is how y’all use the app first off don’t use the travel Wi-Fi app to purchase the data. It doesn’t show up it doesn’t show up until ur in the country or just doesn’t work at all. So if u make the same mistake I did go on the website not the app go to customer service give me the screenshots and let them know but it will show up on the app. Basically they’ll fix it Jose S help me it was quick and easy. Know from now on when u buy data buy it from sapphire app and make sure u have your sapphire linked. Finally this rating is based off of service and what I went thru and how I got around. I do not know how good the service is. But it’s 4G so maybe good maybe bad😂

lewiza22

Rating: 1/5

The latest app update is horrible. The user interface is now extremely confusing to use and I can no longer set priority over which data package I have purchased and want to use. This is going to cause me to lose around $50 of unused data. There’s no way around this by going to the desktop website, either. If it wasn’t broken to begin with, then why change out the entire app works? It almost makes me want to stop using TravelWifi altogether. If my husband didn’t depend on it for his deployment, we wouldn’t even be using it. As soon as we find a better alternative we will no longer be using because it has just become too difficult to navigate.