App Profile: Mason + Grace

astilli

Rating: 1/5

I’ve ordered through the app and on Facebook a few times now and each time has been an issue. I tried more than once hoping it would be better each time. Your only choice is to email for customer service and responses are slow, just like shipping times. Yes, the shirts are cute and cheap, but you pay for that by waiting forever for items. This last time I ordered was through a Facebook post of theirs for a holiday shirt that they claimed to be mailing out the next day in time for holiday arrival. They created a shipping label after I paid my PayPal invoice immediately. They left off my entire street address (unbeknownst to me) and the package got to my city and was returned to sender due to being undeliverable, as the street address was blank. I had to contact them for information on why USPS returned to sender. I was told it was returned due to “wrong address” and I would have to pay shipping AGAIN to get my item back to me. When I asked for a photo of the shipping label, I just got a written response where they obviously left off the entire street address and still insist that I pay shipping to get my item and fix their mistake. Now how did they place a label and not realize the address was inaccurate?! That will be my last attempt at trying to have a good experience with this company.

vs_layne

Rating: 1/5

The prices are great, but don’t let it lure you in to the headache you’ll receive on top of the unkind customer service — IF you receive customer service, that is. Placed two orders within 2 days of each other. Items were expected to ship 14-16 business days later. Items didn’t ship until 22 business days later [ after being printed for almost 2 weeks & waiting to be dropped off at post office ]. Within this time, I sent a few messages back & forth for updates. I would have to write the Facebook messenger or comment on a post to get someone to respond in emails. Because of the inconvenience, was told I would receive a credit, but never did. When I received my first order, THREE items were missing & one item was messed up. Wrote them to let them know, days went by without a response. So, again. Went to Facebook messenger & commented on a post. Rather than receiving any kind of apology as well as the rest of my items — the company refunded me without a word. To me, this speaks volume. And, being that this was my first order(s) from the company — what an impression made. So, hopefully someone who hasn’t ordered from them reads this & runs!

Clrkk

Rating: 1/5

The shirts are super cute! However, I would think twice before ordering from this company. I placed an order (02/28) for a team themed baseball sweatshirt. I allowed the 16-18 business days, not including weekends/holidays, prior to sending an e-mail (03/26) for an update. I received an e-mail back stating it would ship out by the end of the week; however, it did not. I sent an additional e-mail the following week for an update, I never received a response. On 4/2 I finally received tracking information. When I received my package on 04/10, it was incorrect. The monogramming was correct but, I received a t-shirt verses a sweatshirt; which, is what I ordered/paid for… the order sheet from the company also stated a sweatshirt was ordered. Again, I have e-mailed the company twice to have my order corrected… allowing more than 48 hours for a response yet nothing. I wish I would have read the reviews from others who have had a poor experience with this company as well. However, I didn’t have knowledge because the company is quick to delete comments that aren’t to their liking on social media. I am all about supporting local/small business but, this is one I word think twice about before supporting!