Noupia: Virtual Card

This app has almost no customer support. It asks you to leave a message and you never get a reply. There is no live support and the support page doesn’t even exist for you if your account has an issue. I tried to buy iTunes. Kept failing. And surprisingly my account gets blocked. There is no way to reach support or use any of their service. How does a financial platform not have support at allll??

For more than a month I have been unable to use my card with balance in my card . The customer service is the worst I mean the worst. They reply after a day or two and don’t reply in many occasions giving you vague answers. This app has several issues which I can even start naming. The card issue is just terrible which is the main service this app offers and it’s not functional, it’s really ironical. You can’t deposit to your card, you can’t withdraw from the card if you already deposited, you can’t use the card, you can’t add the card to a new gmail, and on top of that they will still charge you to create a new card with all these issues. NOUPIA refund you le customers and take a while off to fix your issues then come back. If not I don’t advice anyone download this app, it will only ruin your online purchases.

I deposited money into my account a day ago, the money has been deducted from my main mobile money account but my Noupia account balance has not change yet. How long do you take to recharge an account? I have been waiting since yesterday and nothing has entered my account in the Noupia app. This should be rectified immediately. Thank you