ZAPAKA- Prom & Occasion Dress

I ordered a prom dress from ZAPAKA on May 6 in a standard size 2 with no custom measurements or special requests, yet the processing time was somehow listed as 12–15 days, which is ridiculous for a non-custom dress. Once I realized it would not arrive before my prom, I contacted customer service for a refund since the dress had not even shipped yet. They only refunded 50% because it had been over 72 hours since ordering, even though nothing had been shipped. Keeping half of someone’s money for an unshipped standard-size dress feels extremely unfair. The whole experience was stressful and disappointing. Between the long processing times and terrible refund policy, this company seems more interested in keeping your money than helping customers.

Despite the negative reviews that I read about the company, my daughter and I had wonderful business transactions and communications. We purchased 2homecoming dresses within a few weeks apart and they came within a week of each other. Excellent quality, true to size, very happy we will be looking forward to purchasing again Come prom season.

Ordered a prom dress for my daughter and requested Express delivery. After over a week that it was still processing I emailed them and let them know I needed it by a specific date. I had several similar “chat” conversations through their App and sent several more emails. “Still processing” and “we’ll let you know once it ships” is what they said when they eventually responded via email. Prom was on a Saturday and the dress arrived the following Tuesday. Thank goodness we found a different dress elsewhere with time to get it tailored. Customer Service was a scripted joke and I would NEVER buy from here again. All the Better Business Bureau comments are correct about this place. I wish I would have read them before I placed my order.