App Profile: Kura Sushi

Nintendo Bodybuilder

Rating: 2/5

What is the point of having a Sushi App & Reward Program if the app keeps asking for the name of the Member every time they open the app, every time they begin an order and every time they go to checkout the order, worst part is the app keeps asking for phone confirmation via sms txt every time you want to order. What a waste of time. Gimme a break.

John8434

Rating: 1/5

After calling the restaurant and being told by a worker that the only way to get on a wait list is either via the app or by physically coming to the store, we opted to try the app. They mentioned they have lots of international customers and it works all the time. Once signed up, you have to add your phone number in order to join the wait list, but they will not allow numbers outside the US (including Canadian numbers). This basically renders the app completely useless otherwise and we had to drive way out of our way to go to the restaurant to get on a wait list that was over 2 hours long. If the app is the only way you want to interact with your customers, try actually employing people who know how it works and fix the experience as it’s completely garbage.

MrShieks

Rating: 1/5

I only use the app to get us on a waitlist and pay. Paying is fine, but the waitlist feature is unhelpful. It’ll say there’s a 50 min wait on screen, then when I make a waitlist request it’ll change to a 30 min wait. Ok great but I wasn’t expecting that, now I have to change my plans. If I waitlist 20 minutes later, it pops out a new wait time of 45 minutes, counter to the 1hr+ wait time on the screen. I would prefer accurate reporting. Also you cannot undo a waitlist request, so even though my plans have changed and I’m not going to use that spot anymore, it’s still hitting the restarting queue and they’re still having to deal with it. It’s rather inconvenient for all parties.