Calmerry: Online Therapy App

Well, well, well, well, well, well, well, well, well, well, well, well, you'll pay attention to naming the princess, the young master, the young master, the young master and the young master all at once

I got lucky and I got paired with a counselor who I have good rapport with and I’m so grateful for her support for getting me through some extremely difficult things in my life. Sometimes her responses are sporadic and can go a couple days between but overall she is on point with responding at least once a day. The app itself could use a little work. Messages sometimes get deleted when they don’t send or appear to have been sent (on both our ends). It keeps asking me multiple times a day to accept the new terms & conditions. Overall I’m satisfied but there are some glitches that could be improved on please.

A company that has exactly 7 counsellors and some of them aren’t even taking on new people. The notion that you can choose the right therapist is a lie. Well, you have these few options only. The system did not work. I didn’t receive anything from my matched ‘counsellor’ for days, sometimes for weeks. I have been offered 10+7 days as reimbursement as the whole thing was an embarrassment for the company, really. When I saw the billing date remained the same I complained, pointing out that the free days offer is pointless if the billing date won’t change. I received a written promise on that the free days will be refunded upon cancellation. When after a couple of months, they have disconnected me from my quiet therapist without any explanation, I have decided to cancel. They have not sent the money back for the free days as they promised earlier. After official complaint, they did refund the money. I was happy to let it go. But then, today they sent me an email with 8 paragraphs of typical polite nonsense with one sentence that had a meaning: “ While we cannot offer a refund for the free days, we would like to emphasize our commitment to …” I’m sure I don’t need to explain how frustrating this email felt after trusting this company with my money, that they will help me with my mental health. I told them, they have already sent the money back and pointed out what an embarrassment for them to say no afterwards it is. I didn’t yet, but reader, try Better Health instead.