App Profile: Philippine Airlines

AmoKawDaan

Rating: 3/5

The mobile boarding pass is not reliable specially when you have a connection. Better ger a paper version! First time I tried using this app’s mobile boarding pass for my trip 8/1/24 trip itinerary DVO-PPS with connection in Mnl, thus Dvo to Mnl to Pps and thus two boarding passes, one for Dvo-Mnl and another boarding pass Mnl-PPS: the mobile boarding pass was only available in the app for my Dvo-Mnl leg of the itinerary, its no longer available in the app during the Mnl-Pps leg. The booking itinerary is already marked as “Past trip” and thus you can no longer access the boarding pass.

CyberSecMama

Rating: 1/5

If zero stars is available I would rate this zero. This app is unreliable, absolutely trash! You can’t see the seats once you’ve paid. And when you do the UI sucked. If you paid already for that seat it gives you a new charge to move so then you have to call! When you call to ask why its showinh pending charges, they’d say to ignore it since I already have purchased Pal travel boost and everything is ok on their end, pending charges don’t go away. Some of the parts of this app still has the place holder/template. It’s very outdated and absolutely unsecured too. Their mabuhay miles password login requires only 8 characters only, talk about cyber security which definitely is not on their radar. This app needs a major update to give your cx better experience. Also, to whom it may concern, on the check in counter, your employees approached me to pay them under the table when I requested to move to a different seat (cash), note I already paid travel boost so I should be able to move. I’m not going to name names but having employees scamming their PAL cx is ridiculous and just unethical

ughyeahhibye

Rating: 1/5

I have a flight in December and wanted to register as a “Mabuhay Miles” member just in case it could help make things easier (as well as for future travels). However, funnily enough, something as simple as signing up has made the process of preparing for a flight a lot more difficult than it is. I went to the website to enrol myself but was met with a page that told me to download the PhilippineAirlines app; seeing no other links or forms, I go to install said application. Incorrect DOB when I put in the right one, city of residence missing from the list, every password I attempt to make is invalid, and it responds so slow that I have to close-open the app as it’s the only way it loads quicker. It’s a hassle. Absolutely have no problems downloading an app, but if it’s what’s required to sign up and doesn’t even let you make your password, then until this problem is fixed, I think it should be an option for people to use the website instead of only having the app.