TrekIT Passenger

This app is great and helps me with my disabled family member, however I lost my debit card and replaced it. When the card arrives, I go into the app’s settings feature and try to add a new card and I keep getting a “Hold On: Payment Failed” feature. It’s super frustrating and I reached out to customer service for help and no one has replied. Such a shame.

The app was working just fine when first downloaded. When it works it’s perfect but now it won’t load and says can’t connect to server. I even tried deleting and re downloading the app and the same issue.

Our first time using the app we booked WEEKS in advance. The day of, we received multiple texts and calls from an automated machine stating a ten minute time frame in which we’d be picked up. We need a wheelchair accessible van and were informed we would get one. Time passed and ten minutes AFTER the ten minute time frame they gave us, we received a text stating the ride had been cancelled. We called multiple times trying to get ahold of the company but only ever received an automated voicemail that hung up after telling us the ride was cancelled. We had to reach out to our insurance company who helped us with booking the ride and are currently STILL waiting to get this mess sorted. This ride was needed for a necessary medical appointment. This treatment is unacceptable and ridiculous. I warn any and all against using this app and this company.