ComCab-Aberdeen

I booked my taxi a couple of days in advance. Received confirmation and estimated cost. Messages telling me my taxi was on its way and what to look for. As a lady travelling alone that was incredibly useful. Taxi arrived right on time. Driver Martin very polite and helpful. Thank you Martin and com cabs.

Seems like it works as it lets you book a taxi to the main airport entrance. Taxi accepted our booking and appeared to be due in 3 minutes and you can follow its progress on a predetermined route to your location. You can also watch it go to a different street and leave you stranded. Both you and the driver can cancel the booking. But if you try and get a new driver, the original one can keep accepting and cancelling your booking to leave you hostage in a never ending loop of stress, frustration and confusion. There is unfortunately no way to talk to the driver directly to try and resolve the issue. The option to call in the app only allows you to keep making new bookings through an automated system. When you realise this and hang up, they will call you back to make you do it again.

Fake reviews here? Trust Pilot are real… wish i’d known before booking with these awful people!! Sure this review will never see light of day on their own platform but will try to post on other platforms to warn others.. Worst experience ever with taxi firm. I travelled to Aberdeen for family birthday dinner. Booked taxi well in advance to take myself and elderly mother to restaurant for reservation. Checked via app several times after taxi never showed up ( they don’t message or call you to inform you of any delays, arrival times etc), called and spoke to someone who said driver wasn’t assigned but after hearing we were going to be late promised to find a driver and send asap. Called again 20 minutes later (now 30 minutes late!) and was told still no driver assigned! Man on phone could not care less, no apology, indifferent towards fact that elderly woman now been waiting so long and were so late for birthday reservation at restaurant. I think they must be used to it. No choice but to cancel and drive myself to the restaurant arriving an hour late, totally ruined what should have been a lovely night. cannot express how much stress and disruption this terrible company caused and how little they care.