Criminal Case: Paris

I am a veteran Criminal Case player. I started on Facebook and completed every case on every chapter, except the final chapter in Paris. I became too busy with my jobs but now I am playing on most of your stand alone game apps. I will never understand why I lost all of my progression except for the first chapter in Grimsborough even though the apps are connected to Facebook, where the game originated. It may be a result of the original Criminal Case (Grimsborough) being on Facebook and from there we would go to the “airport” and “fly” to other chapters. My problems started with the CC: Paris app, one day I was no longer connected to Facebook and have received error messages ever since. About a week ago the same thing happened with the CC: Save The World app. The error message on Facebook states that the app developer (You!) are aware of the issue. So why can’t you figure out the problem with Paris and Save The World? Since your game originated on Facebook, Meta should be able to help you connect apps (including full progression) and prevent future problems. Of course I realize you may not care enough to fix the problem. It seems very clear to me that your company name, Pretty Simple, has become an oxymoron. Do you even read these reviews let alone try to fix these problems?

Love the game but hit a big glitch. I have completed level 17 filled all the stars on all of the adventures and cannot proceed to level 18. So bummed all that shows is an airplane asking you to go jot another game. Is this the end of the game? If so please advise. Please either continue the game or end it. I loved this game as well as others but it’s time to get it together and further the game or tell us it’s permanently over!!

I have been playing for a long time and just finished supernatural. From the begin when you went to a new case all the money, pets and boosters went with you. But when I finished supernatural and started Paris nothing carried over. Is this a technical problem that can be fixed or was supernatural the end and Paris starts at the beginning? I love the games and different cases but I have no desire to lose everything I have acquired and start over. Thank you for any help