Pango Parking

Pango has made parking in Mount Vernon so much easier for me. I love not having to hunt for coins or run back to the meter — I can start, stop, and extend my parking session right from my phone. It’s fast, simple, and perfect for busy days when I’m running errands or commuting. I especially appreciate that the app remembers my car and payment details, so paying takes just a few taps. The reminders help me avoid tickets, and I feel like I’m in control of how much I spend on parking. That said, there are occasional glitches where the app takes a bit to load or the GPS doesn’t pick up my exact location right away. But overall, these are minor issues compared to the convenience it offers. For me, Pango really is perfect — a must-have if you park in Mount Vernon regularly.

Just about every town near me uses a different parking app. I currently have at least 5 on my phone. This is by far the worst one. Three months ago, I parked in a small town in the evening and couldn’t see any signs indicating the hours of operation for the parking meters. I downloaded the app to attempt to find out if I had to pay or not. The app would not reveal the information until I funded my in-app “wallet” with $15. Once I paid this ransom, the app revealed that we were, in fact, outside of payment hours, and parking would be free that evening. I continued with my evening, went home, and forgot about this app and my $15 that were stuck inside it. Three months went by, and I remember the incident, so I contact customer service through the app. The (helpful) customer service agent says that he will refund me, but it will take 20 DAYS, and 5% will be deducted for “processing fees”. When I inquired further about this charge, he said that it was “standard” and for “bank to bank transfers”, although I paid with PayPal. I effectively lent this company $15 for three months, after they provided absolutely no service to me whatsoever. Now, they are planning to keep my money for an additional three weeks. I have never heard of a standard back processing fee of 5% and have never seen a refund take 20 days to process. I have never been required to fund an in-app wallet to pay for a parking space. The presence of this app makes me want to avoid the (lovely) small town that employs it. Avoid downloading if at all possible.

First They make it seem like you are only paying $0.25 per hr but then as soon as you select park you are being charged a fee of $6.96 for 24hr which is held on your account. If you don’t use the whole 24hr they will give whatever you didn’t use back, so basically just taking your money and they will do this every time you park. I live in a apartment that uses it and we also have a towing company that circles around every hr to make sure you paid and if you forget for a second your car is getting towed. I really don’t understand the need to put a hold like just charge the 25 cents for however long some one is parked smh it’s really a rip off. Even visitors have to use it. Some one can be stopping by for like 10 min and you have to get charged $6.96 when it only costs 25 cents. I also don’t like that you cannot just add more money for the parking time you’re already using just like if you were parked at a meter. Once your time runs out that’s it you have to start it over. My bank account literally says pango, pango, pango, pango 🙄 I hate it