Charleys Rewards

Excellent Customer Service, Great Food, and a Clean Environment! My cousin and I were out running errands and decided to grab something to eat. We usually avoid eating out because so many places have poor customer service, cleanliness issues, or negative reviews. As we were passing by Pitkin Avenue and Mother Gaston Boulevard, we noticed Charleys for the first time and decided to give it a try. All I can say is WOW! The restaurant was extremely clean, including the food preparation area in the back, which immediately impressed us. The food was absolutely delicious—fresh, flavorful, and prepared perfectly. Every bite was enjoyable and exceeded our expectations. What really stood out, however, was the outstanding customer service provided by Ciara and Ariel. These two young ladies were friendly, professional, welcoming, and made us feel valued as customers. Their positive attitudes and warm personalities created an atmosphere that made us feel right at home. The combination of excellent food, exceptional customer service, and a spotless environment is hard to find these days. This experience definitely made us want to come back, and I will be recommending Charleys to my friends, family, and coworkers. Thank you, Ciara and Ariel, for making our visit such a wonderful experience. Keep up the amazing work!

On December 30, 2021 I Went to the Woodbridge mall location in NJ a few minutes ago around 730pm and received the most horrible service and treatment a paying customer could ever experience. The cashier was friendly however the cook/cleaner by the name efrain (unsure if the name is spelled correctly) was very nasty and rude to myself and also another customer that ordered before me. Our order was made incorrectly so we asked if it was possible to have the condiments they forgot to place on the sandwhich on the side. The employee at that time appeared irritated by us asking for extra ketchup and our missing condiments and took a heaping handful of ketchup packages and lunged it at us. We advised him that was very unnecessary and very rude and he started laughing. We at that time asked the cashier for his name which is how we discovered his name since we didn’t see a name tag on him. Secondly i am disgusted that our food was prepared by him without wearing a mask on top of him talking over our food and using the same hands we was cleaning and breaking down the equipment ( I’m assuming because they were closing soon) to handle our food! No way am i eating this food! This went right in the trash and i would never ever eat at this business again. Terrible since we spent nearly $60 for disgusting service.