Harley-Davidson Audio

My bike is a 2025 LR ST and I picked up my bike yesterday after having engine and exhaust work done and while they had the bike I had them install the Rockford speakers for the LR ST. Dealer helped me connect to speakers and they sounded fantastic. I didn’t use them on way home but after getting home I wanted to mess around with some of the adjustments to the sound but something was wrong. The sound was intermittently cutting out like every second. I was tired so waited til next evening after work. Same issue. I uninstalled my music app and reinstalled it and same thing. I was thinking maybe the firmware might need updated but can’t find an update anywhere and when I try to do an update within the app it just closes the app and does nothing. I’m giving this a 1 star and if things are fixed I’ll update my review if able to.

Having a lot of connectivity issues with the new iPhone 17 Pro. Have only had issues since I have switched to the new phone Harley can you please update your software so it is compatible with the new phones on the market. This problem includes not connecting right away, not playing music at all, skipping, and having to delete the phone and re-add it several times very inconvenient.

If you keep having to input your pin over and over and it won’t let you into the app itself. I tried resetting the pin and no luck. I talked with Rockford and Harley. A person from Rockford that didn’t even work in the department that developed the app or the system finally helped me out and we troubleshooted and he finally said he thought it was a hardware issue. I finally took it to my Harley shop and they were also stumped on why we couldn’t get into the app when using the pin. We finally just tried a new Bluetooth dongle and it worked like a charm. Apparently the dongle went bad. Tech support needs to be more accessible when these problems occur. Still to this day Rockford and Harley were unable to direct me in the right direction to get some help. So I want to say thank you to the Rockford employee that took the time to help me out and he doesn’t even have anything to do with the development of this system and app.