HomePro Security

Do not make the same mistake I did signing up with them. They have -poor customer service -low quality equipment -inexperienced installers that purposely mess up so you have to pay another team to come and fix them -cameras that work but not really -low quality doorbell camera For about 1.5 yrs all 3 cameras did not work and i paid them four times to bring four separate teams to solve the problem before the guy who installed it originally came back by chance with one of the teams and told me that he was told to install everything incorrectly. He was able to permanently fix the camera wiring in about twenty seconds after entering the attic. Again, before he came back, three different teams of people came and “fixed it” (which took an hour each). In reality they did fix it for about fifteen minutes before it broke again. So essentially you are paying for -no security system -being treated like trash -being told its “not our problem” by customer service Sign up with literally ANYBODY ELSE. This company is ROCK BOTTOM. Every person in my entire neighborhood makes sure that any new homebuyers know about this company specifically.

From Day 2, easy to use. Customer Service gets 5+ stars as they are pleasant, professional, courteous and answer all your questions-actually, the most pleasant phone call I’ve experienced so far. Highly recommend this service for your security needs. Easy to use, able to arm and disarm long range. We’ve had many alarm companies before in different states and this has been the best to date.

I’ve had issues when I manually lock the door, the app will not show that the door is locked. It will work on occasion but for the most part it doesn’t work 95% of the time. Home pro doesn’t believe it’s the app that is faulty but it is. I got the door lock replaced once because of the issue and they said I need to replace the door lock again. Both door locks were brand new. I refuse to get a third lock.