PKP INTERCITY - Kupuj bilety

This app worked better in the U.S. than since my time in Poland for vacation. I open the app and it just keeps saying updating data. Not actually doing anything.

It has what you expect: booking your trip, paying for the tickets, checking how late is your train, return or exchange of your tickets. NB: Keep in mind that from time to time and after each update you’ll be logged out, so it makes sense to remember your password and not to update the app right before your trip.

Downloaded app as a frequent user of PKP. Worked the first time. The second time my password did not work so I had to reset it (even though it is saved on my phone so there is no way it wouldn’t work). Reset it my ticket was gone. Have no record of it. They can’t solve anything through the phone because the app is “new technology” but had I bought it through the regular website they would’ve been able to help me. How is it new technology is the app is 4 years old. I have record of the purchase on August 5th. The ticket was not sent to my email, website account is different from app account so no record of it. I have emailed them and have been waiting for a copy of my ticket for the past three days. My train is at 4:50am tomorrow and it is 11:00pm. Still no response. I refuse to buy a new ticket. This is ridiculous. My train ride is over 8 hours long there is no way there will be seats available now. There was only a few left when I booked it on August 5th. Major failure of an app. And customer service.