Welcome Pickups

If I could do 2.5 stars I would, because half the trip was great and the other half fell apart with driver issues and poor customer service. I booked a private transfer round trip from Naples to Positano and back. The booking was made a month in advance. Positano is a notoriously busy spot for transportation, which is why I made sure to book it far enough out. The first half of our trip from Naples airport to Positano went perfectly! The driver was on time, the car was clean, and he was very friendly and professional. Second half of the trip: After our stay in Positano, less than 24 hours before we were to take our transfer back to Naples, our other driver, that was confirmed 27 days before, cancelled on us. I knew it was going to be tough to find a new replacement. I tried reaching out to the driver via WhatsApp, who revealed accidentally he was giving a ride to someone else. Odd. So I tried reaching out to Welcome Pickups directly via their Help tab on their website. This was awful… the website and Help chat was so glitchy it kept refreshing the chat and I needed to start over several times. I gave up on that and eventually found their direct support email buried on their corporate website. I reached out to them and they could not help me find a new driver, and only informed me that our original driver “had an emergency” and to “rest assured, if we cancel your booking you will be refunded.” ?? Uh that doesn’t get me a transfer! Finding another service on less than 24 hrs notice in Positano is difficult. Thanks for that, Welcome Pickups. If you book a service like this a month out, you should honor your users’ accommodations.

It’s our first time in Mexico and first time using this service. I learned welcome pickups just by browsing in the internet. Our assigned driver was Juan Carlos at 4am and he was very nice to really wait for us at the airport for pickup even it took us forever! My 12yr old son got dehydrated and dizzy and eventually fainted at the airport. My phone has no signal and can’t connect to the airports wifi either. Having a hard time to find a way to contact our driver. The security at the airport speaks no english. When my son was already ok to go, we decided to go outside and look for our driver but lots of car service. It’s like finding a needle in the middle of nowhere. I happened to talk to a lady in a taxi booth and asked if she could help me contact our driver and good thing she speaks and understands a little English. She contacted our driver Juan Carlos and there we able to find each other! I think he waited almost two hours and he’s still cool and nice conversing with him. Thank you welcome pickups and you save my time. I highly recommend you with friends and families in their future travels. - She, Manila Philippines

Great first experience with being picked up and dropped off at the BCN airport. Since I was worried abut our flight being delayed I arranged our pickup time an hour later than when we were supposed to land. Our flight ended up being early and by the time we got through customs and got our baggage it ended up being about 30 mins earlier than our scheduled pickup time. I contacted the driver right after our plan landed and let him know we arrived earlier than expected. By the time we got to arrivals we were planning on waiting for him there, thinking it was going to be a while, but he ended up meeting us 10 mins later. Very accommodating and knowledgable about the area and warned us of things to watch out for. Will definitely book with them for my future trips!