Tencent Video

As a VIP member, the perks is to view shows with no ad interruptions. When I start a show, an ad pops up under the show screen and mutes the volume of the show. The ad shows “open” as if it is required to open to proceed with show. When select open, the Subaru ad opens in Safari. When I return back to Tencent app, volume returns to the show but mutes again (and show is still playing) with this same ad! I have attempted to remove and reload app with the same error. It’s unfortunate this is interrupting my viewing of shows as VIP. May consider dropping the app if problem continues.

I am a subscriber of tencent and l love this app. There is just one thing that l would like to ask the developer of this app. That is if they read their review. I’m asian but not chinese so subtitles in English is very important to me. Can you please not cover the subtitles when pausing by showing the number of episodes? Some of us are slow reader and sometimes the subtitles run so fast that l cannot catch up with the dialogue. I am 68 years old so sometimes I cannot catch up. If l pause, the subtitles are overlap by the number of episodes. Because of this issue, If the drama is showing in VIKI l usually watch it from Viki because l can pause and read the dialogue and then continue watch the drama. I hope you would take note of this and will make some changes. Thank you.

I used to love this app. Great content. Worked just fine. Even signed up for vip membership. I would have given it four stars just because there are some clunky bits. But sometime in the last few months it stopped recognizing me as a vip member. I’ve tried logging out and in as suggested under troubleshooting. Nothing. I’ve tried deleting the app and reloading. Nada. I’ve tried cancelling my vip membership and repurchasing. Nothing seems to work. I’ve even tried turning off an add blocker. Argh! And combinations of methods to see if I could get vip back. No. Not happening. Even googled the issue. You know what? I’m not alone. Ha! VIP member purchasers………buyer beware. I tried on and off over the last few months to see if it would fix magically or if an update would take care of it. Tencent, if you can fix the issue, you’d have me back. But until then, no more money for you.