JBG Smith Properties

Normally this app is great and I have no issues with it. But recently, I logged out and wanted to log back in because I moved apartment units and wanted to log into my new apartment’s account. However, I got stuck at the login screen, and no matter how many times I entered my password (which I know is right), it won’t let me login. I can’t even forget my password and change it, because it always says my new passwords don’t match, when I have MADE SURE they did. Please fix, as I cannot use the app at all right now.

Thank you for attending the request so quickly and making sure everything was in the best shape with the AC units. I really appreciate it!!

If you’re getting stuck on the login screen with the greyed out continue button try tapping around the bottom half of the screen. You’ll know you’ve hit a button when a grey shaded box appears. One of them should help you move past the “Continue” page.